Veurne, Belgium
Bedrijvenlaan
N/A
+32 58237293
Such very poor customer service, in fact they could not care less. Boiler should have had it's maintenance back in February. Gave them plenty of notice, they refused at first even to make an appointment as they said it was too soon, by experience they take months to sort it out. Appointment for March cancelled by them due to Covid 19, which I understand, their email stated they would contact me 4/5 the May did they NO. Funny they continued to dealing with contract work! I also wanted a filter on a tap changed. I sent them photos of part and the technical specifications from the tap manufacturer, they refuse to order a part until they look at it. This is dreadful customer service, they have had details of the part that needed since March! UPDATE I am very happy to update this review as they have asked me to, I stated I was happy to discuss this review with them, it was a true version of the service received, if they did not like the contents perhaps they should look at their customer service levels. Well now they refuse to deal with me, fine if you want to act that way it's your business. Well you have lost my business.
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Vlug en goede service. correcte prijs
Ik heb 2 aanvragen in verband met de verwarming dat Goens geplaatst heft, o.a. een gaslek, ik heb sinds 2 maanden emails doorgestuurd, maar niemand wil mij antwoorden. Ze nemen hun verantwoordelijkheden niet.
Na 5 mails en verschillende telefoontjes voor een offerte, nooit een antwoord gekregen. En als men dan zijn beklag maakt, worden we dan afgesnauwd als zijnde onbeleefd... . Trek maar uw conclusies!
Vriendelijk en goede service
Professioneel
Deli
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