Zaventem, Belgium
Leopoldlaan
N/A
+32 27253491
Horrible customer service. Ridiculous rate exchange for us dollars to euros. Belgian banks have a better rate than them. Also, i asked what the actual rate and hidden fees where and she said only 3.00 euros. Hmm... lost 50 euros. Go to another place for better rate and better service. When i asked if there was a better rate somewhere else and if she had the best rate she said no...and do i want my money or not. Very very rude and of course i could have gotten a better rate after checking around. Money lost to a very unprofessional and unfriendly person/company. Go elsewhere! Be aware! Ask questions.
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don't go near them. just send the envelope.
Sign with « back in 20mins ». People were waiting for more than 30mins. Service itself very very poor and slow. Rates are mafia.
Definitely in the worst Travelex agency I ever encountered. When doing the tax-free refund, the agency in the lobby refuse to refund by euro instead they provide your local currency or US dollar with a really disadvantage rate. However if you go to the same agency after security check, they refund only euros. But they do not mention that at all at the agency in the lobby. This is a literally rip off!!! On top of that the service is slow and rude. If you do have a way to have tax refund other than this agency, do it!!!
Really rude staff , could’t be bothered with customers . Go else where
Shame on them, I had 4 tax free forms to report asking for payout. Instead of 58 EUR I have received 46 EUR (their provision is minimum 3 EUR per tax free form). Never again.
Extremely rude staff, the woman who was working on the 25th of April 2019 in the morning didn't even bother to try at all.
Really unfriendly and rude service! I was flabbergasted and just leaned over the desk to grab my money back and left.
Deli
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