Roeselare, Belgium
Kruisboommolenstraat 7
N/A
+32 51779919
RUN AWAY FROM THIS COMPANY!!!!!! BAD PRODUCTS AND THEY ARE FRAUDULENT. We got a Tug and here is the story. 1-The tug sold became defective in less than a month (the battery was not working since the beginning), we informed them by phone and several emails with pictures, videos that tHe TUG as DEFECTIVE and it was officially rejected by the airfield. 2-Aero-pac came with FRAUDULENT FAKE SPECIAL CONDITIONS and refused to take their defective tug back. LIES, LIES, LIES..... No written or verbal information has been given in months despite of asking them to support their "special unilateral approach" on paper. DISGUSTING LIERS!!!!! 3-NO WARRANTY PROVIDED for the TUG despite of asking constantly for that and funny enough them are claiming they do the R&D on the products... 4-They offered to refund the 30% of the value for a tug value once reported...because it is a excellent product .... 5-They response was coping a lawyer on the communication and never provided their special conditions and warranty that was requested in each email. 6-They offered to post a piece that we must find how to fix it in their defective tug (hahahahah) Really? are they that stupid? They claimed they do their R&D. 7-I have placed a formal EU complain between B2B to ensure this business is reported due the fraudulent practices. please STAY AWAY!!!!!!!!!!!!!!
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Great job. Love it, excellent service
A terrible experience. We have a Cessna 172 and bought a tow tug from them. It took weeks to arrive and when it did it was really badly put together and was working sometimes, but not on others. We spoke to a man after eventually he replied to our emails and he told us that the item was not faulty at all, we were using it wrong. Eventually he agreed to send us spare parts (that we had to pay to be fixed) and even then it still didn't work. When we told him this he said because we had tried to fix it ourselves any warranty was now invalid. We are so upset by this and asked for a refund, he has refused and will no longer return our calls. I wish I had seen the other reviews before I used them.
Large stock, good service and friendly team. I visit the production plant this afternoon, nice laser cutting machine !
Thanks ! It was a pleasure working with Aero-Pac.
I recommend the APT3000 and APT7500, i have both and very happy !
Was a good experience. I am very happy about my tug.
Deli
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