Lummen, Belgium
Dellestraat 44
N/A
+32 78250877
This company is absolute disaster in Belgium !!!! I’ve had more than 25 emails and 20 calls till I finally got my parcel from China. First it was mentioned that they will deliver on 3rd of February between 9:15 and 13:15 . Of course the parcel didn’t arrive. It’s absolutely useless to call them because after holding for more than 25 minutes you are connected to someone in Asia who doesn’t know at all what to do and how to help you. They keep saying that we will have someone calling you and at the end no one is calling you ! Finally after understanding that my parcel is never going to arrive I went personally to the UPS center in Lumen. The guy checked and told me that yes my parcel is there but he can’t give it to me because he has on access (which I highly doubt) and there was a misunderstanding and my parcel was by mistake marked as business shipment (They couldn’t explain why) and at the end he told me that we are lucky that we came that day because next day they were going to abandon or send back my parcel !! Also you get answers to the emails so late that it doesn’t make any sense anymore... Never again Never again Never again
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Really poor customer service , the person doesn’t want to help you nor talk to you . This is a pity , everything looks professional , they tell you they will deliver between 8:30 and 10:00 , on the same day they send you a reminder email to confirm but then the package never arrives , you try to call and you get and unfriendly customer service woman that tells you it’s normal they have until tonight to deliver , with a tone like as If I’m annoying her with my question . I work night shift and barely slept to get that package that never arrived that day , people do have to work and don’t have time to stay all day home for a package that was supposed to be delivered at a certain time .
They said I was not at home! And this is a lie because I didn’t move from the house for all the day because I was waiting the package
Dont help you at all, they simply say 'I can't help tou, bye'
I remember when UPS did deliver your parcels... Since this center opened, nothing works, and their customer service is awful, they are rude and useless
They do open parcels. They just put some cheap adhesive back on . That is, when the don't loose(keep) the content
Two weeks since estimated delivery time, still nothing... And that's not the first time. Avoid at all cost
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