Gent, Belgium
Sint-Amandstraat 20
N/A
+3292233792
Highly specialised shop with climbing, ski and camping gear. Possibility of bootfitting. Quite some interesting free lectures from time to time!
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The most horrible and unclear service. You call to the shop, they say skis are available and availability is not a problem, you come on the day to pick them up and they say that they cannot give it you because you needed to come before to reserve it and agree on pick up day but they do not mention it on the phone. We ended up driving specially to pick them up, they had it in stock but did not give it because we did not reserve. They even did not try to help.
The staff was very helpfull. They have a wide variety of equipment. If you need hiking,climbing,sking snowbording equipment then this is the place to be.
Unfortunately they do have a good selection of products and unfortunately there aren't many other alternatives in Ghent. However, their staff except for one or two, has no idea of what they are talking about. For hiking they only recommend boots and are completely against light walking shoes. For no factual reason, except for the fact that they don't like it. When asked about hardshells, same problem. They didn't know the materials used or even their purpose, being that someone like me who's simply a hobbyist knew more than they did. And lets not even talk about warranty. I had some problems with some shoes, and they didn't want to activate the warranty, despite the fact that the product was clearly flawed. The only reason why they get 2 stars is because they do have a good offer. But I strongly recommend some humility when talking to clients, and to improve that thing you call customer service. After all we customers are the reason you guys are still up and running.
Best shop for outdoor & trekking
Super friendly staff, lots of good products including Patagonia, Arc'teryx and The North Face!
Nice shop, good advice. Very decent gear, but of course on the pricey side.
I like this shop a lot. They sell quality equipment. The personel is very knowledgeable about their goods and friendly too, taking time to help you if you ask. 10% discount for kbf-members.
Deli
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