Bruxelles, Belgium
Chaussée de Haecht 1442
N/A
+32 27276111
Wheelchair-accessible entrance
worst service ever, i am using worldline terminal for more then 5 years for my shop. since last few months terminal is giving problems, everytime i call they state the obvious ' did you charge it' 'did you try rebooting' and then they send someone and change with another repaired terminal that gives another problem after few days. they are really fast in taking their transaction fee but when it comes to service they are worst. because of you every time machine doesn't work we loose customers. they should atleast give new machine when a customer has problems instead of keep gibing repaired machines. in attachment you can see one machine is white screen and other machine has defect screen and buttons don't work and these are replaced machines just after 2-3 days.
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I've contacted this company by phone. Living in Brussels, I spoke in French. The operator was hardly understandable, and didn't cooperate to resolve a serious problem. Moreover, my companion had also a problem, and the operator just hung up. It concerned a possible fraud. I hope this won't end like the Wirecard company.
For WorldLine Belgium their customer service is stationed in Casablanca Morocco. At NCC/NewCo. This is a company with an extremely toxic environment and NO communication at all. Both from NCC/NewCo side as WorldLine side. Furthermore the strict #Covid-19 rules from the Moroccan government aren't kept in the office in Casablanca. And, you will not get paid when leaving the country because it goes by cheque and they are not wiling to help you out here when you have left the country before the cheques are proceeded. There isn't a more toxic company than this one. As I will not get paid I really can not care less about what is happening with the company in Morocco. When the government will close it down due to not following the rules... That is how it is when you not follow the rules. #NCC #Newco #Worldline #Moroccan Labour Law #Moroccan Government. Answer: Contact HR? Yes, that helped a lot yesterday. Nothing at all. What I forgot to mention in this specific review is the use (smoking) of hash by most of the colleagues/managers (3rd floor, Dutch department) during the working days. Which is overal accepted.
Simply horrible ! My card is blocked for over 10 days now and they don't even pick up when calling ! ' Technical issue' they say... can you imagine that you are being also taxed 0,30/ minute to wait on the phone and get hung up on afterwards? Also paying yearly for a service that doesn't exist.... AVOID AT ALL COSTS!
Thank you MR.Gassama for youre help.Very fast and proffessional.Kind Regards,Victoria
I received a quick response, and it was a knowledgeable consultant on the phone.
thank you very much. your services are very nice.
Good and clear communication with customer support
Deli
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