Bruxelles, Belgium
Rue des Dominicains 25
N/A
+32 27435111
A stylish apartment building with a view of the main square and the famous Brussels Hotel. Maybe another day ....
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Literally minutes from Grand Place with its Restaurants, bars and shops. Appartment is large and well furnished, although some of the furniture starts showing signs of age. Garage (max height 175) is extremely convenient and with direct access to the appartments. Check-in and out are self service. Reception is unattended over the weekend. I suggest you ask for the number of keys you will need beforehand and directions/instruction for the garage.
Many difficulties regarding check in and check out. We were not able to enter the building upon arrival. We were not able to use the parking we have booked prior to our arrival because we were not provided with the correct codes. When we called the emergency number of the hotel no on answered the phone. We were stood outside the hotel for about an hour before being able to reach someone to provide us with the correct codes. Staff was very unfriendly and weren't very helpful at all.
WE WHERE ROBBED While we where out, someone broke into our room and robed several value objects. Its been nearly 3 months since then, and although at the beginning they showed concern, the hotel now seems careless about solving our situation. It's curious how they have all this security devices like cameras and they haven't been able to solve it. None of the hotel room electrical appliances where robbed (????). Apart from the fact that just about anyone can get in to your room the hotel is quite nice. My recommendation is to save all this trouble and just book the Hilton
I booked this hotel through Expedia and was very excited about my trip. The Covid-19 pandemic hit and I was unable to take my European trip as planned (very small problem in the scope of everything going on in the world). That said, I went through the process of trying to cancel all my hotels and flights. This was the ONLY HOTEL that refused to give me credit or refund me (they charged me the full amount of my stay), even though I'm literally not allowed in their country on the dates of my stay! Expedia reach out for me and got no where with them. This is insane! What's the harm in at least giving me credit? I obviously want to visit there! I just can't due to a pandemic! Well, when things do open up again I WON'T be staying here!
Location is excellent. The apartment itself is nice, if a little worn out. Scuff marks on the wall, skirting boards hanging off and scratches on tables and the TV are all easily fixed, so it took a bit of the shine off of things. Bed was comfortable, plenty of towels, and the room was cleaned to a high standard during our stay.
Great place to stay in Brussels! It is conveniently located close to the Grand Place and within a very short walking distance to Brussels Central Train Station. There are some great little restaurants and bars within the vicinity of B-aparthotel too! Would recommend to anyone who is choosing somewhere to stay in Brussels. The only thing is the beds in the rooms are King-Size only so not ideal if you are going away with a friend and don't want to share (but they were huge)!
Body hair in both beds. Stained sheets in one of the beds. No spare sheets available in the room. We arrived at 19.30 and I tried to call the normal service phone number 3 times (as the confirmation materials said between 08.00 and 20.00 Monday-Friday) and nobody answered. When I called the 'emergency' contact number I was told nobody was available because it was the weekend, this was an after hours phone number, and my issue wasn't an 'emergency'. We were traveling with two young kids and were told it would take 2 hours to bring clean sheets, which was an unacceptable solution given the circumstances. We departed the hotel immediately and asked for a full or partial refund due to the unclean beds and were denied. I asked for contact information for a supervisor or manager and never received a response. Stay away.
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