Auderghem, Belgium
R. Jules Cockx 8/10
N/A
+32 26602919
Wheelchair-accessible entrance
Probably the Best of Brussels!
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SOOOOO many issues, where to begin? While the cleaning ladies were ok in general (we had 4 in over a year), the company should be avoided at all costs! We had multiples problems with them: errors of cancellation on their side, cleaning lady that doesn't come, another that was on long-term sick leave and took time to replace (that's ok, we understand), impoliteness of their helpdesk, taking ages for them to accept any wrongdoing, even when the evidence is clear. There was a cleaning that we didn't agree on, they end up re-contacting us ONE AND A HALF year after to pay it!!? They said \but we tried to call you ONCE and you didn't reply!\ REALLY????? One and a half years and you can't send a letter, a reminder, or an e-mail???? Now, instead of paying 27 for a cleaning that we contest, we have to pay 69!!!!!!! (because apparently Sodexo delay of 1 year has passed!!!? This is crazy!!!!) (also we had many many many other issues which I can't list because of space here, we wrote a 2-pages letter when we broke our contract) I wish I had read all the critics here before! DO NOT PICK THIS COMPANY, UNDER ANY CIRCUMSTANCES!!!
Michael, the local guide said everything about my experience with this company as well. I had exactly the same issues. Very very bad service!!!
I already reviewed this agency for bad service but when I saw their answer I wish to react because it is completely misleading. Maybe they confused the client. We had several exchanges by phone and email but without any satisfactory result. I of course found another agency.
Unfortunatelly our experience with this agency is not good. On the day convened for us they allocated \our\ cleaning lady to another client, asking us to either change day or the cleaning lady. This was not possible for us during 3 weeks, therefore they left us without services at all.
Not a friendly environment here
Nouvelle employée chez Tm Titres Services. Il faut que vous sachiez que le respect est l’une des choses les plus importantes dans cette société, des collègues très accueillantes, je me suis de suite sentis à l’aise. Avec des aides-ménagères très motivée et dynamique, à l’écoute de nos attentes et pareil du sens inverse, toujours le sourire, ça fait chaud au coeur. Je me conseille sincèrement cette société, vous n’allez pas être déçu
J'ai le plaisir de travailler chez TM Titres-Services, la société est la plus sérieuse vis-à-vis des obligations de l'Onem, de ce fait la rémunération des aides-ménagères est bien assurée. L'équipe est passionnée et toujours au service autant des clients que des aides-ménagères. Des formations sont mises en place pour ses dernières afin de les aider autant dans la technique que dans l'organisation du nettoyage. Le service qualité géré par Christina permet de réaliser un suivi et de veiller au bon déroulement des prestations. Les collègues du service planning et remplacement font de leur mieux pour satisfaire les préférences des clients tout en s'adaptant aux profils des prestataires. Ici chaque personne compte et est traitée avec respect. Je recommande nos services en toute sincérité!
Deli
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