Antwerpen, Belgium
Beddenstraat 2
N/A
+32 78487700
In-store pick-upIn-store shopping
The client service here is very, very bad, and as their products are too, you need quite a lot of client service as a result... so better not to come here in the first place. I have now (finally) decided to cut my losses and have gone to a decent optician. I am a thousand times happier with my glasses (and the same price, so don’t think that Hans Anders is cheaper!). I wish I had read all the bad reviews before I went there in the first place. It would have saved me a lot of hassle and headaches. 0/10!
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Very Bad Experience Ever. I went to the Hans Anders at Grand Bazar two times. First Time, there were two girls "one asain and another one seems like local". Both of them do not care even if I asked for help. Second Time, there were one lady only and she also does not care what I asked for it. I am not sure that all of them are not willing to sell the goods and they even do not care about the business. I have never experienced like this before in Europe. Worst Customer Service. However I bought a glasses. I even wonder how the owner of this brand knows about this kind of service was being given by their employees.
I ordered pair of glass with a frame , this time there was a lady with short hair no welcome words , no smiles , not friendly at all . I felt like I am not a customer .
No one picks up the phone at the middle of the day for 8 min.It is a shame as i wanted to purchase new glasses plus a new frame, i guess they had more important things to do than selling glasses.... I tried again an hour later , same results,probably they were busy having a late lunch or coffee. I wonder how it is holding as a business as they refuse clients. Last time i spent over 200 Euros in that shop. i keep you updated. 2.10 PM at 26.04 I also do not understand why i have to give so many details in order to buy it on line or to make a demand.I just wanted to purchase a pair of glasses .Probably at the next year they will demand an MRI scan if i would like to be a customer. All those marketing people with 0 idea about selling Noam By the way , tried again and still now one pick up the phone.......
Mijn zus en ik werden zeer goed geholpen. Het personeel is zeer begripvol, geduldig en behulpzaam. Alles verliep correct volgens de maatregelen. k ben een zeer tevreden klant!
Goede service,vriendelijke mensen. Zeer tevreden. Een echte aanrader
Ik denk dat de vorige reviews niet over de juiste vestiging gaan , want mijn vrouw en mezelf werden zeer vriendelijk en behulpzaam ontvangen. Een aanrader.
Prima kwaliteit, economische prijzen en vooral behulpzame en vriendelijke service. Zeer tevreden!
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