Zaventem, Belgium
Heidestraat 3131
N/A
AVOID! The company is unfair. They accept your card and payment online, then during car pickup decline your card and refuse refund. YOU DONT GET SERVICE AND LOOSE YOUR MONEY!
like
Car as requested at a reasonable rate. The insurance for full coverage was more than for the car. Looks like they're recouping the money they spend on three lavish rental counters.
Wrong location.
Had a really good experience from renting on the app to returning my car. Great fleet and they also called me immediately when I left my licence in the car after returning it. Great people.
Great car I got but as the car I had ordered was not available I did expect replacement with no or insignificant up-charge, which was not the case. --I had ordered a Citroen C 4 Cactus with automatic transmission and only a manual transmission version was available, so I received a Mercedes C-class, which is really a great car but the charge was almost 4 times the one I had agreed to. BAD UP-SALE habit......
Bad experience. We (3 adult persons) didn't receive the car we paid for! Ended up with a 3-door mini (with a 7.2L consumption!) after more then 1 hour wait. When you are tired from a long flight, and were forced to wait in a damp garage, you are about to take everything they offer you, except for a bicycle! Nonetheless, not okay. People should receive a car from similar class as what they pay for, unaffected what logistic problems might occur.
employees won't give you any explanation as to what kind of fuel you are supposed to use, also they'll put all sign on languages that you don't understand if you are coming from america so you get confused easily. Also the options for protections you get, they all have deductible (3 different) instead of giving you 1 that takes all the worries away. If you have an issue with the car you'll be waiting for 2 or 3 hours in the cold weather and raining
Great customer experience and straight forward process. A little slow that day but they were busy thus easy to understand.
Deli
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