Flémalle, Belgium
Rue de l'Arbre Saint-Michel 99
N/A
+32 70222222
My friend unfortunately missed the delivery of a package by a hair. They returned the day after when she again missed it by a hair. According to the track and trace a note should have been left in the letter box, but this letter was empty, and neither did I receive an email about where to get the package now. After 7 days of not hearing ANYTHING from DPD, the package was sent back to the original sender. No communication whatsoever. Thank god for bol.com for their amazing return policy.
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I just arrived to the DPD company in Flemalle. Hello, I was greeted - standing outside the entrance and waiting for someone to open me gate. After 10 minutes, another random person opened. Then of course one employee informed the other employee, and the next one in order to look for my package. Next 20 minutes waiting, for now package information. This company is a big misunderstanding. But in the end I got my package. Apart from the fact that I had to overcome 240 kilometers.
NEVER USE THEM... Yesterday, a fragile package was delivered to me. I asked the driver to wait while checking the inside (litteraly 2 min). He refused and run away. Package was broken because poorly handeled by him. I called then the support to complain (70cents/min). I asked a copy of the complain to be sent by email... Promise promise, never recieve anything. If you want to ship somehting, use any other company but them...
They have no respect for delivery date and they don't answer the phone or the email if you have a Problem.
Fantastic company, nothing to complain about. Delivered my parcel on time - even better, one day earlier than I expected, perfect in time for Christmas. Great service - friendly people, immediately answering all my questions on the phone, no holdups.
This company is not delivering at your place. they pretend that you are not there and oblige you to pick your parcel somewhere else. Its the second time in 2 weeks and I work from home I am always there. You will pay a service that you will not receive. DO NOT RECOMMEND AT ALL!!!!
The worst experience I have ever had with a delivery company. They never delivered my package. When I called, they said they delivered it to a relay points. It was of course not there. I called them over 3 weeks a total of 6 times which I had to pay 0.30 cent per minute. They promised to call me and send me e-mail about the status of my package. Nobody ever called me. I even had the manager of CS on the phone and he promised to call me the next day. I am still waiting for his call... They are incompetent at their job. It is literally a scam. THEY ARE THE WORST!
The helpdesk phone line pays off and they do not respond !!! I still have no news of my package that is 1 week late.
Deli
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