Drogenbos, Belgium
Golden Hopestraat 15
N/A
+32 24318000
Online estimatesOn-site services not available
They oblige you to stay at home waiting the whole day ! No time fixed (even a range) like some good service providers propose. Admittedly they send a SMS to indicate when they come, but this SMS comes mid morning and then not precise in terms of timeframe. Other providers are more respectful of their clients.
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BAD service!!!!! The technician showed up for 10 minutes, more than 300 euro charged. My boiler worked well before, and after he left, it didn't work and I was sitting in the cold room for three days. It turns out the technician forgot to plug in one cable. UNBELIEVABLE!
Spam Alert ****Suddenly during May-June 2020 all services are 5 start... Yeah right*** Be Aware, Bulex service is the worse option!!! Very BAD service, they suppose to be the professional option, but it's worse!! never mind technician arrived 2.30 hours later, he insist there is nothing wrong with chaudiere, I had to explain him that the hot water diverter valve sometimes not work, I asked him to replace it, but he insisted all is OK, and it's the building water pressure,... he stay 7 minutes!!! Did nothing and charged 137. I already go publicly with that, tell anyone to stay away from them (and Bulex you can sue me I have invoices and reports to prove I'm right)
Incident after annual checkup by Engie. Total fiasco in their follow-up. Caractère Bulex for repairs. Technician saw immediately where the issue was (not where Engie determined it to be). A few hours later second Bulex visit to replace failing part. Boiler works impeccably. Courteous, professional help throughout from Bulex. Highly recommended.
I had an electric water heater failure and I called for assistance. They gave me an appointment 9 days later and in meanwhile I should have stayed without hot water !!!! It is like they have 1 technician for all Belgium. So I solved calling a plumber by myself . Last but not the least, I called the assistance to cancel the useless appointment and guess what ? after I provided all my credential, tel.address etc etc ... I needed to wait on the telephone on mute status in order to be \approved\ my cancellation.
As they repaired our boiler, they hit a pipe which flooded the whole kitchen the following night. When calling them about this problem, they were flat out rude and wouldn't help unless we pay them the full fee of the new repair. Don't use this company if you have any choice, you will be worse off than before.
Catastrophe! The service is so bad that it almost makes you laugh, out of desperation. Having a maintenance contract with them the annual visit, for the first time this year - of course you need to take a whole day of holidays - they don’t show up at all not leaving any message and when you call the customer service they mention ‘the technicien was ill but you were not informed’ ???, second try the customer service said the technicien rang the door and nobody opened. Thus, they are lying in your face. I wonder how such a company can survive, completely unacceptable. I never do this kind if reviews but potential clients should not opt for this highly incompetent ‘customer service’. This does not deserve even 1 star.
Terrible customer service. Let the yearly checkup pass. Yet demanded payment in full. Would not budge. Refused to come despite the pre-payment had been made. Long delays of intervention on cold winters, where you need it the most.
Deli
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