Bruxelles, Belgium
Avenue Albert Lancaster 30
N/A
+32 23792111
No wheelchair-accessible entrance
I had a good experience, my case was taken by Daria. I needed to apply for a new travel pasport, as my current one is expiring. All was clear and quick (I needed to wait my turn, but its normal).
like
Embassy does not adhere to its own queueing system, lets people stand outside for 1 hour without information untill everyone started complaining. Documents are delivered in french and not in dutch or german even though these are the national languages of belgium. Documents should be a free service but cost 50. Not service-oriented, go to antwerp if possible.
THIS IS AN OPINION ON A CONSULATE ONLY! This is the first time I have ever encountered such a professional and friendly service in a Ukrainian consulate (and I have been to a few). Ladies at the counter quickly assisted me in registering my child's birth and patiently instructed on passport issuance forms. Top leauge!
Arrived at the consulate and proceeded to the counter to be greeted by Maryna who was very aggressive in her approach. She looked very miserable in her job and proceeded to take this out on us. She was rude, aggressive, unhelpful, ignorant and unapologetic to name a few. She continued to snap and snatch documents as we tried to change the name in my wife's passport. We had done all the necessary checks and even contacted the consulate beforehand to ensure a smooth transition today. But the lady was very rude and unhelpful and although we managed to organise the application for a new passport in the new name.We left without keeping the old passport, which had valid visas for other countries. We continued to try and explain we were happy for her to cancel, cut, stamp anything she wanted on the passport, but we needed to retain the document as it held valid visas. She continued to be rude and didn't explain her actions, and simply told us to go away. Her attitude towards customers is appalling and she should be reprimanded. Also, it is impossible to make a complaint to the consulate, as there is no reply and no complaints procedure. This totally not acceptable and I hope someone reads this and helps us process this complaint forward. As for Maryna, maybe she should look employment elsewhere if she isn't willing to treat customers with some respect.
Terrible service, the most humiliating and belittling experience of my life, the lady that works at the front desk (skinny build, big blue eyes with fluffy, long light brown hair) is the most arrogant, proud, disrespectful person, completely unwilling to help and even listen, she threatened to put a lifetime ban for me to step on Ukraine’s soil! I wish these people got checked by an external agency, to make sure only sane people work there... Just to be clear I respect Ukrainian law and their people, but I truly hope you fire her, she clearly doesn’t deserve that job. Have some respect for human beings, all I wanted to do was to visit your country with my girlfriend. You are the worst representation of your country! It’s pitiful that you don’t have a minimum of respect for another human being... From my point of view, you people have a very important job of representing your country, what I experienced was complete humiliation for trying my best to bring all the necessary documents to request a visa. Really I feel pity for you people.
Efficient, friendly
Not friendly at all
Idiots & paper worms without any desire to help.
Deli
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